Política de envío

VELIORA SHIPPING POLICY

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing times may be longer during periods of high demand, product launches, or holidays.

Shipping and Delivery Estimates

Available shipping methods, costs, and estimated delivery times are displayed at checkout. Standard delivery within the United States generally takes 3–10 business days after processing.

Some products may be shipped directly by an approved supplier or from a different fulfillment location. These products may arrive separately and may require additional delivery time. Any longer estimated delivery period will be shown on the product page or communicated to the customer.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, weather, customs, incorrect addresses, or other circumstances outside Veliora’s control.

Shipping Destinations

Shipping availability depends on the product and destination. If shipping is unavailable for an address, the customer will be notified during checkout.

Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing the tracking information. Tracking updates may take up to 48 hours to appear after shipment.

Multiple Packages

Items in the same order may be shipped from different fulfillment locations and may arrive in separate packages. Customers will not be charged additional shipping fees unless those fees were disclosed at checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or has shipped.

Lost, Delayed, or Damaged Packages

If a package is significantly delayed, lost, or arrives damaged, please contact us promptly. Keep all packaging and take photographs of any damaged item and shipping box. We will review the matter and assist with the carrier or supplier when applicable.

International Orders

International orders may be subject to customs duties, taxes, import fees, or delivery charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility. Customs processing may delay delivery.

Contact Us

For shipping questions, contact Veliora at contact@shopveliora.com or +1 (667) 494-3578.